FAQs & Help Center
Answers to the most common questions
Browse quick answers below. If you need a human, reach out—average response time is under one business day.
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FAQs
Frequently asked questions
Clear, concise answers. Expand any question to see details.
Getting startedWhat is LorenFlow?
LorenFlow is your money command center. We create clear plans for every paycheck, help you build better habits, and point out the next move so you stay ahead of surprises.
Getting startedDo I need to link my bank?
No. You can type amounts manually or import them. If you link accounts later, we only use the data to improve your plan suggestions. We never move money without permission.
Getting startedCan I cancel anytime?
Yes. In this dev environment you can cancel or downgrade in-app immediately. Billing is mock only—no real charges—and you keep access through the current period in this simulation.
Getting startedWhat happens when I upgrade or downgrade?
Upgrades/downgrades are instant in this mock environment to help you test tiers. No real payments are processed. In production, billing will follow normal subscription rules.
Data & securityHow is my data protected?
Your data lives in Firebase (Auth + Firestore). Connections use TLS and Google encrypts data at rest. Access is enforced by Firebase Auth plus Firestore rules so signed-in users can only read/write their own records; privileged updates run in Cloud Functions with server credentials. We require Firebase App Check for client calls to Firestore/Functions. Logs/analytics are minimized and avoid sensitive fields; request IDs are used for debugging instead of raw data. You can export or delete your data anytime from Settings.
Data & securityCan I export my data?
Yes. From Settings you can export a JSON bundle of your data anytime. You can also request a full account deletion, which removes Firestore data and cached files.
Data & securityDoes the AI ever make up numbers?
We run calculations on the numbers you enter. AI assists with explanations and coaching and is designed to stay consistent with your provided amounts.
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